Privacy Policy
Last updated: December 12, 2025
This Privacy Policy explains how THEOR RENT EXPERT S.R.L. (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use the website Rent24.ro} (the “Website”) and related car rental services.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and all applicable European and Romanian data protection laws.
1. Data Controller
The data controller responsible for your personal data is:
- Company name: THEOR RENT EXPERT S.R.L.
- Registered address: Str. Sergent Nuțu Ion 8-10, Sector 5, Bucharest
- Trade Register No.: J2024005301405
- VAT / Tax Identification Number (CUI): 49750056
- Email: contact@rent24.ro
- Phone: +40.750.256.291
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Data you provide directly
- Full name
- Email address
- Phone number
- Billing and contact address
- Flight number (optional)
- Messages or special requests
2.2 Booking and rental data
- Selected vehicle and rental options
- Pickup and drop‑off locations
- Pickup and return dates and times
- Rental duration
- Pricing, discounts, deposits, and extras
- Payment method (we do not store full card details)
2.3 Technical and usage data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and interactions
- Cookies and similar technologies
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity – to process bookings and provide rental services
- Consent – where you have given explicit permission (e.g. cookies, marketing)
- Legal obligation – accounting, taxation, fraud prevention
- Legitimate interests – improving services, security, and customer experience
4. How We Use Your Data
Your personal data is used to:
- Create and manage car rental reservations
- Communicate booking confirmations and updates
- Provide customer support
- Process payments and deposits
- Prevent fraud and misuse
- Improve website performance and usability
- Comply with legal and regulatory requirements
5. Cookies and Tracking Technologies
Rent24.ro} uses cookies and similar technologies to ensure proper functionality and improve user experience.
5.1 Types of cookies used
- Strictly necessary cookies – required for website operation and bookings
- Functional cookies – remember preferences and settings
- Analytics cookies – help us understand website usage
- Marketing cookies – used only with your explicit consent
You can manage or withdraw cookie consent at any time via your browser settings or our cookie consent tool.
6. Data Sharing and Third Parties
We do not sell your personal data.
Your data may be shared only with:
- Payment service providers
- IT and hosting providers
- Email and communication services
- Authorities or institutions when legally required
All third parties are contractually bound to process data securely and lawfully.
7. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting obligations.
Booking and financial records may be retained according to applicable laws.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted connections (HTTPS)
- Access control and authentication
- Secure servers and firewalls
- Regular system monitoring
Despite our efforts, no method of transmission over the Internet is 100% secure.
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access your data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
You may exercise these rights by contacting us at contact@rent24.ro.
11. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.
12. Children’s Privacy
Rent24.ro} is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
13. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be published on this page with a revised “Last updated” date.
14. Contact
If you have any questions regarding this Privacy Policy or how we handle your data, please contact:
- THEOR RENT EXPERT S.R.L.
- Email: contact@rent24.ro
- Phone: +40.750.256.291
- Address: Str. Sergent Nuțu Ion 8-10, Sector 5, Bucharest